The white space on an organization chart become visible in the horizontal lieu this brings us to the premise be hind process management the great est opportunities for performance improvement often lie in the func tional interfaces those points at which a baton is being passed from one department to another for ex. It doesnt mean the bridging role to manage the white space isnt needed it is just that there is a challenge in convincing hierarchical managers of the value of that position the lessons i loved this book because im a natural bridger connector across the white spaces of the organization chart. Chapters 7 16 discuss the application of the systems view of the organization chapter 7 examines linking performance to strategy chapter 8 examines performance improvement efforts that have benefited from covering all three levels chapter 9 provides a comprehensive process for diagnosing and improving organization performance needs. Improving performance is recognized as the book that launched the process improvement revolution it was the first such approach to bridge the gap between organization strategy and the individual it was the first such approach to bridge the gap between organization strategy and the individual. Improving and managing the processes of the organization 115 improving performance how to manage the white space on the organization chart improving performance how to manage the white space on the organization chart geary a rummler alan p brache snippet view 1995
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